Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Destinations
We currently ship to the United States.
Additional destinations may be added in the future.
Shipping Time
Estimated delivery time is 10–20 business days after your order has been processed.
Delivery times are estimates and may vary due to carrier delays, customs procedures, weather conditions, high-volume periods, or other circumstances beyond our control.
Free Shipping
We offer free standard shipping on all orders to the United States.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow some time for tracking information to become active after your shipment has been dispatched.
Delays
While we work with our shipping partners to provide reliable delivery estimates, unexpected delays may occasionally occur.
If your order is significantly delayed, please contact us at contact@doxxagrace.com so our customer service team can assist you.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please:
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Check with household members or neighbors.
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Confirm that the shipping address provided at checkout was correct.
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Contact the shipping carrier for additional delivery information.
If you are still unable to locate your package, please contact us at contact@doxxagrace.com and we will do our best to assist with the investigation.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at contact@doxxagrace.com.
We cannot guarantee that an address can be changed after an order has entered the fulfillment or shipping process.
Customs and Import Charges
Where applicable, international orders may be subject to customs duties, taxes, or other import charges imposed by the destination country.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Contact
If you have any questions regarding shipping, tracking, or delivery, please contact us at: