Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at contact@doxxagrace.com.

Please contact us before sending any item back. Our customer service team will provide the appropriate return instructions and the applicable return address.

Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at contact@doxxagrace.com.

Damages and Issues

Please inspect your order upon delivery and contact us promptly if your item is defective, damaged, or if you received the wrong product so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, and gases.

Please contact us if you have questions regarding the eligibility of a specific item.

Items purchased at a promotional or discounted price remain eligible for return under our standard return policy, provided they meet all return eligibility requirements.

Items explicitly identified as Final Sale at the time of purchase, as well as gift cards, are not eligible for return.

Exchanges

The fastest way to receive a different item is to return the item you currently have. Once your return has been accepted, you may place a separate order for the replacement item.

European Union — 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, where applicable under EU consumer law.

Your item must be returned in the same condition in which it was received, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@doxxagrace.com.